RETURN & REFUND POLICY
Last Updated: June 2026
At Bespoke Artisan, customer satisfaction is our priority. As all of our products are carefully crafted and made-to-order, we encourage customers to review product details, sizing information, and customization options carefully before placing an order.
RETURN ELIGIBILITY
Customers may request a return or exchange within 30 days of receiving their order.
To be eligible for a return or exchange, the item must:
• Be unused and unworn
• Be in its original condition
• Include original packaging, tags, and accessories
• Not show signs of damage caused by misuse, alteration, or normal wear and tear
RETURN WINDOW
We offer a 30-day return and exchange window from the date of delivery.
Once a returned item is received and inspected, we will notify you regarding the status of your return, exchange, or replacement request.
CUSTOM-MADE & PERSONALIZED PRODUCTS
As our products are made-to-order, custom-sized, personalized, engraved, monogrammed, or specially modified items are generally not eligible for return or refund unless:
• The item arrives damaged
• The item contains a manufacturing defect
• The wrong item was received
• The product does not match the order specifications
EUROPEAN UNION CONSUMER RIGHTS
For customers located within the European Union, consumer protection laws may provide certain cancellation and return rights.
However, pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal may not apply to goods that are made to the consumer's specifications or are clearly personalized.
As Bespoke Artisan specializes in made-to-order and custom-crafted products, certain items may be exempt from standard EU withdrawal rights.
Nothing in this policy limits any mandatory consumer rights that may apply under the laws of your country of residence.
SIZING & FIT ASSISTANCE
If a sizing issue occurs, customers are encouraged to contact our support team before requesting a return, as we may be able to offer sizing assistance, alteration guidance, or an exchange solution.
When customers provide measurements, Bespoke Artisan may make reasonable adjustments for comfort, mobility, and fit based on standard tailoring practices and the selected fit preference.
While we strive for accuracy, minor measurement variations may occur due to the handmade nature of our products.
EXCHANGES
If you require a different size, customers may request an exchange within 30 days of delivery.
If a sizing issue occurs, customers are encouraged to contact our support team before requesting a return, as we may be able to offer sizing assistance, alteration guidance, or an exchange solution.
Exchange requests are subject to product availability and approval by our customer support team.
Please contact us before returning any item so that we can assist you with the exchange process.
CUSTOM ORDERS & ALTERATIONS
Our goal is to provide the best possible fit on the first attempt. If a custom-made product requires reasonable adjustments due to a fit issue, customers should contact our support team before initiating a return.
Where appropriate, Bespoke Artisan may offer alteration guidance, exchange options, or replacement solutions depending on the circumstances and the nature of the order.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs showing the problem
After review and verification, Bespoke Artisan will provide a replacement item at no additional cost.
REPLACEMENT POLICY
If a product contains a manufacturing defect, significant sizing discrepancy caused by our production process, incorrect customization, or differs materially from the approved order specifications, Bespoke Artisan may provide a replacement product after review and verification.
In certain cases, the original item may need to be returned for inspection before a replacement is approved.
RETURN SHIPPING
For approved returns, exchanges, damaged items, defective products, or incorrect shipments, Bespoke Artisan will cover reasonable return shipping costs.
Customers must obtain return authorization from our support team before sending any item back.
RETURN AUTHORIZATION
All returns, exchanges, replacement requests, and warranty-related claims must be approved by our customer support team before being shipped.
Items returned without prior authorization may be refused and returned to the sender.
PHOTO DOCUMENTATION
For claims involving defects, damage, incorrect items, shipping issues, or manufacturing concerns, customers may be required to provide photographs or other supporting documentation before a replacement, refund, or exchange can be approved.
RETURN INSPECTION
All returned items are inspected upon arrival.
Returned products must be in unused, unworn, undamaged, and resalable condition, including original tags, packaging, and accessories where applicable.
Bespoke Artisan reserves the right to deny returns, exchanges, or refunds that do not meet the conditions outlined in this policy.
REFUNDS
Refunds will be issued only after the returned item has been received and inspected.
If approved, refunds will be processed to the original payment method used during checkout.
Refunds are generally processed within 7 business days after approval. Depending on your bank, payment provider, or credit card company, it may take additional time for the refund to appear in your account.
ORDER CANCELLATIONS
Because all products are made-to-order, customers may cancel an order within 24 hours of purchase.
Once production has begun, cancellation requests may no longer be accepted.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund unless defective, damaged, or incorrect:
• Personalized products
• Custom-sized products
• Engraved or monogrammed products
• Special-order items
• Gift cards
LEATHER & MATERIAL CHARACTERISTICS
Leather is a natural material and may display variations in color, grain, texture, markings, or natural characteristics.
These variations are not considered defects and are evidence of genuine leather.
Because each hide is unique, no two products will be exactly identical.
HANDCRAFTED PRODUCT VARIATIONS
Because our products are handcrafted and made from natural materials, minor variations in stitching, texture, grain, color tone, hardware finish, and overall appearance may occur.
These characteristics are considered part of the uniqueness of handmade products and do not constitute defects.
CUSTOMS, DUTIES & TAXES
For international orders, customs duties, VAT, import taxes, brokerage fees, or other government-imposed charges are the responsibility of the customer.
These fees are determined by the destination country and are not controlled by Bespoke Artisan.
REFUSED OR UNDELIVERABLE SHIPMENTS
Orders that are refused by the customer, abandoned, or undeliverable due to incorrect shipping information may not be eligible for a refund.
Customers are responsible for ensuring that shipping information provided during checkout is accurate and complete.
ORDER ACCEPTANCE & PRICING
While we make every effort to ensure product information and pricing are accurate, errors may occasionally occur.
Bespoke Artisan reserves the right to correct pricing errors, update product information, cancel orders, or refuse service where necessary.
If a pricing error affects your order, we will contact you promptly with available options before processing.
HOW TO START A RETURN
To request a return, exchange, replacement, or cancellation, please contact us:
Bespoke Artisan
Email:
contact@bespokeartisan.shop
Phone:
+91 7718070622
Customer Support:
Available 24 Hours a Day, 7 Days a Week
Please do not return any item without receiving authorization from our support team first.
Approved returns should be sent to:
Bespoke Artisan
A315 Floor-GRD,
Laxmi Baug Road,
Social Nagar,
Mariamma Mandir,
Dharavi,
Mumbai, Maharashtra 400017,
India